Security Center

Please remember that although Dollar Bank may contact customers questioning suspicious debit or credit card charges, DOLLAR BANK WILL NEVER ASK FOR PERSONAL OR FINANCIAL INFORMATION. Do not provide this information to anyone who contacts you, even if the request appears to be coming from Dollar Bank.

If you do receive a message or phone call from someone suggesting they are from Dollar Bank asking for personal or financial information, to ensure your safety, hang up and call Dollar Bank Customer Service directly at 1-800-242-2265.

Additionally, reporting unwanted text messages can help your wireless provider identify and block such messages in the future. To do this, copy the message and forward it to 7726 (SPAM).

For additional protection, learn how to set up fraud alerts and review available resources from the FDIC.

Quick Response (QR) Code fraud

The rise in QR code popularity for restaurant menus, bill payments and more has also led to a rise in QR code fraud. QR codes are square bar codes that can be scanned by smartphones to direct the individual to the desired website or payment page. Cybercriminals are tampering with codes to instead send victims to sites that steal their login and financial information.  

Tips to protect yourself against QR code fraud: 

• When scanning QR codes, double-check the website you are taken to and ensure it is the correct site, looks authentic and there are no spelling errors in the URL.
• Exercise caution when entering any confidential information on a site you are directed to from a QR code. Try to avoid making payments through these sites and instead manually enter a known and trusted URL.
• Make sure the QR code has not been tampered with (i.e. a sticker placed on top to direct your scan elsewhere).
• Do not download an app from a QR code - download it directly through your phone's app store instead.
• If you receive an email from a company you recently made a purchase from saying the payment failed and you need to use a provided QR code to re-enter your payment information, contact the company directly to verify. Use the company's contact number from a trusted site. Don't call the phone number provided in the email.
• Only use the built-in QR code scanner through your phone's camera - do not download a QR code scanner app.
• If you receive a QR code from someone you know, contact them through a known number to confirm it is actually from them. 

Important information about ATM skimming

ATM skimming occurs when criminals install unauthorized devices on ATMs and use the debit card data to remove funds from accounts. 

What can I do to best protect my accounts? 

We encourage customers to monitor their accounts closely. Use our Online Banking or mobile app for your personal cards or our Card Control App for your business cards to turn your Dollar Bank card on or off, restrict transactions, set real-time card activity alerts and more. 

Please note: To ensure you receive alerts, make sure notifications for our mobile app and/or Card Control on your device are turned on. If we notice any suspicious activity using your card, we'll send you a fraud alert text message with purchase details so you can easily review and respond.

If there is suspicious activity on your account, turn your personal card off through Online Banking or the mobile app and use Card Control to turn your business card off. Report the incident to us immediately by calling our Card Services Department at 1-800-242-2265.

Download our mobile app: 

Download in the App Store

Download on Google Play

Download our Card Control app:

Download in the App Store

Download in Google Play