Security Center

Important information about ATM skimming

Recently, there have been media reports regarding ATM skimming incidents at Pittsburgh area bank locations. Dollar Bank is aware of ATM skimming activity at a few of our area locations and is actively working with federal, state and local officials in their investigation. Law enforcement officials have confirmed that such activity is not unique to Dollar Bank. ATM skimming occurs when criminals install unauthorized devices on ATMs and use the debit card data to remove funds from accounts. 

We take this matter very seriously and our top priority is the safety and soundness of your accounts. Immediate steps have been taken to increase routine inspections of our ATMs and we have increased proactively monitoring accounts for unusual card holder activity. 

What can I do to best protect my accounts? 

We encourage our customers to monitor their accounts closely and download our free Card Control app. With Card Control, you can turn your card on or off, restrict transactions and set up real-time alerts to stay notified of card activity. Please note: To ensure you receive alerts, make sure notifications for Card Control on your device are turned on. 

If there is any suspicious activity on your account, turn your card off through Card Control and report it to us immediately by calling our Card Services Department at 1-800-242-2265 and selecting option 2. Dollar Bank offers a call back feature that is available Monday - Friday from 8:00 AM until 6:00 PM, if your call cannot be answered immediately. 

Dollar Bank works with customers who have experienced fraud on their accounts and any confirmed unauthorized transactions are fully refunded and cards are reissued. 

Please review below for more information on protecting your accounts, and remember that although Dollar Bank may contact customers questioning suspicious debit or credit card charges, DOLLAR BANK WILL NEVER ASK FOR PERSONAL OR FINANCIAL INFORMATION.

Download our Card Control app:

Download in App Store

Download in Google Play

Enhanced card security features

Use our free Card Control App to turn your Dollar Bank card on or off, restrict transactions, set real-time alerts and more. If we notice any suspicious activity using your card, we'll send you a fraud alert text message with purchase details so you can easily review and respond.

Report a lost/stolen card or fraudulent charges

Dollar Bank debit Mastercard® 1-800-242-2265

Dollar Bank credit card 1-877-732-2296

Dollar Bank ATM card 1-800-242-2265

Beneficial security resources

Helpful tips to protect yourself and your accounts. 

We're here to help 1-800-242-2265

Dollar Bank representatives are available Monday - Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM.