Although Dollar Bank may contact you about suspicious account activity, we will NEVER contact you asking you to provide personal or account information via text message, e-mail or telephone. Do not provide this information to anyone who contacts you, even if the request appears to be coming from Dollar Bank. Instead, call us at 1-800-242-2265 or call the telephone number on the back of your card.
How do I sign up for fraud text alerts?
If you have a mobile number on file with us, you will automatically start receiving these fraud alerts to protect your account. Opt out at any time by replying STOP.
To add or update your mobile number to receive alerts for a personal card
, log in to Online Banking or our mobile app and go to My Profile > Profile Updates > Phone Number. You can also call 1-800-242-2265, Monday – Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM.
To add or update your mobile number to receive alerts for a business card
, e-mail firstname.lastname@example.org
, contact your primary branch or call 1-855-282-3888, Monday-Friday from 8:30 AM - 5:00 PM.