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Dollar Bank First in Region to Introduce Video Teller Services

February 21, 2012

Dollar Bank announced plans today to introduce new video teller services, known as NCR APTRA Interactive Teller, into the Pittsburgh market in the second quarter 2012. APTRA Interactive Teller provides banking customers with a convenient yet personal alternative to a live teller. Customers will now be able to do their banking at non-traditional times or experience faster in-branch banking access at busy times of the day by accessing a live, remote teller via a video connection through an ATM machine.

Dollar Bank is working with NCR Corporation and uGenius Technology, LLC, a Utah-based pioneer in video banking solutions. uGenius and NCR collaborated in 2011 to build the first ATM that lets a consumer talk and bank with a live, remote teller, letting branches stay open longer.

“We have been evaluating this technology and now believe the video teller service can significantly improve the delivery of service for our customers,” said Robert Oeler, President and Chief Executive Officer. “Dollar has a long history of using technology to benefit the customer experience. We are excited to be the first bank to introduce video teller services to the Pittsburgh Region,” said Mr. Oeler.

Dollar Bank will introduce both walk-up and drive-thru ATMs with video teller services to selected branches late in the second quarter 2012. Dollar will deploy NCR APTRA Interactive Teller using uGenius’ video banking technology, giving Dollar Bank customers a choice to conduct teller transactions with the assistance of a live, remote video teller; or they can use the NCR SelfServ solution for traditional ATM transactions1.

Dollar Bank will utilize a concierge approach to introduce this service to its customers. “We will introduce this new, convenient banking service to our customers by having a branch employee show them how the remote teller can be used for their daily banking transactions. Using APTRA Interactive Teller is really no different from a service standpoint than using a regular teller, and by adding extended evening and weekend hours of operation Dollar will be more convenient for our customers,” explained Jim McQuade, Senior Vice President of Retail Banking for Dollar Bank.

“The branch experience is critical to a bank’s brand and its business performance, and technology can help improve that experience,” said Michael O’Laughlin, Senior Vice President, NCR Financial Services. “Dollar Bank is one of the first of what I expect to be many innovative financial institutions to recognize how APTRA Interactive Teller can help them efficiently bring more services and a better experience to their customers – without losing that human touch.”

The efficiency and security created through the centralization of tellers enables financial institutions to transform their branch locations into more effective service and sales environments. APTRA Interactive Teller lets financial institutions offer access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches, all while taking advantage of the advanced features of NCR ATMs such as intelligent deposit, bill pay and new account and loan initiation.

“Financial institution branches have changed very little in the past several decades – from simply changing where the teller sits using pneumatic tubes to transport pieces of paper just a few feet away. Today financial institutions have a great opportunity to break away from old thinking and use video teller technology to transform their retail banking business, economically increase their distribution, reduce costs and delight customers,” said Jed Taylor, President, uGenius Technology. “We’re excited about the role of video banking in the evolution of the bank branch, and we believe our strategic partnership with NCR and introduction of this exciting service to Dollar Bank customers will help us prove the value of this technology to financial institutions around the world.”

About Dollar Bank

Dollar Bank is the largest independent mutual bank in the nation with assets of more than $6 billion.* Today, Dollar Bank operates more than 65 branches and loan centers throughout the Pittsburgh and Cleveland metropolitan areas. Utilizing the NCR APTRA Interactive Teller is the latest customer innovation from the bank that first introduced Pay-By-Phone telephone banking in the early 1970s. In February 1997, Dollar Bank was the 16th bank in the country to offer Online Banking, and shortly thereafter that service was included in the 1998 Computerworld Smithsonian Innovation Collection. In June 2007, Dollar Bank was the first bank in the region to offer Text Message Banking. In June 2008, they introduced Mobile Online Banking and in 2009, they introduced applications for the iPhone, Android and BlackBerry phones. In 2010, Dollar Bank further enhanced the text message banking service by adding bill payment to the service. For 157 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses. Dollar Bank ( is headquartered in Pittsburgh, Pennsylvania.

About UGenius Technology

uGenius Technology is revolutionizing access to live transaction services by creating personal, convenient, and efficient methods of servicing customers through the use of personal video transaction technologies. uGenius is the leading firm in providing comprehensive multi-channel video banking solutions to financial institutions. The primary product line is the uGenius Video Banking System which allows financial institutions to provide teller services remotely to customers by using video banking enabled devices. uGenius ( is based in Sandy, Utah.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR ( is headquartered in Duluth, Georgia.  

*Source:, mutual institutions as of 9/30/11

1Following network certification.

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