ZelleĀ®

Dollar Bank Online Banking mobile app screen for ZelleĀ®.

Sending and receiving money is easy, fast and safe with Zelle®


Send money to people you know and trust, typically in minutes*, within Dollar Bank's secure Online Banking and mobile app.

Send money

to your sister for concert tickets.

Request rent money

from your roommate.

Split The cost

of the restaurant check with friends.

Enroll now

Log in to Online Banking or the mobile app and click Send Money with Zelle® to enroll!

Enter the e-mail address or U.S. mobile number of the person you want to pay, then enter the payment amount and send!

If your recipient is already enrolled with Zelle®, the money will go into their bank account, typically in minutes.*

If they aren’t enrolled yet, they’ll receive a notification letting them know how to enroll to receive their money.
 

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FAQs

Zelle® is a fast, safe and easy way for Dollar Bank customers to send money directly between almost any bank account in the U.S., typically within minutes*. With just an e-mail address or U.S. mobile phone number, you can send money from your Dollar Bank account to people you trust with a bank account in the U.S.

You can send money to friends, family, and others you trust with a bank account in the U.S. Since money is sent directly from your bank account to another person's bank account within minutes*, it's important to only send money to people you trust, and always ensure you've used the correct e-mail address or U.S. mobile number. 

Zelle® is a great way to send money to family, friends, and people that you are familiar with such as your personal trainer, babysitter or a neighbor*.  Since money is sent directly from your bank account to another person's bank account within minutes*, Zelle® should only be used to send money to friends, family, and others you trust. Neither Dollar Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® - for example if you do not receive the item you paid for or the item is not as described or as you expected.

Keeping your money and information safe is a top priority for Dollar Bank. When you use Zelle® within Online Banking or the Dollar Bank Mobile App, your information is protected with the same technology we use to keep your bank account safe.

You can send, request or receive money with Zelle®. To get started, log in to Online Banking or the Dollar Bank Mobile App and click Send Money with Zelle®. Enter your e-mail address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving money with Zelle®.

To send money using Zelle®, simply add your recipient’s e-mail address or U.S. mobile number, add the amount you’d like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.*

To request money using Zelle®, choose Request, add the individual's e-mail address or U.S. mobile number from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.**

To receive money, just share your enrolled e-mail address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®

Once a recipient is added to your Zelle® contact list, you can send or request money from them by selecting the U.S. mobile number or e-mail address listed for the contact.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes*.

If you have not yet enrolled with Zelle®, follow these steps:

  1. Click on the link provided in the payment notification you received via e-mail or text message.
  2. Select Dollar Bank
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the e-mail address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that e-mail address or U.S. mobile number to ensure you receive your money.

 

When you enroll with Zelle® through Online Banking or the Dollar Bank Mobile App, your name, Dollar Bank's name, and the e-mail address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared - those stay with Dollar Bank). When someone sends money to your enrolled e-mail address or U.S. mobile number, Zelle® looks up the e-mail address or mobile number in its directory and notifies Dollar Bank of the incoming payment. Dollar Bank then directs the payment into your bank account, all while keeping your sensitive account details private. 

Your U.S. mobile number or e-mail address may already be enrolled with Zelle® at another bank or credit union. You can call us at 1-800-242-2265, Monday - Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM and ask us to move your U.S. mobile number or e-mail address to Dollar Bank so you can use it for Zelle®. This will connect the desired U.S. mobile number or e-mail address to your Dollar Bank account and you can start sending and receiving money with Zelle® through Dollar Bank's Online Banking and mobile app.

No. Dollar Bank does not charge any fees to send or receive money with Zelle®***

Please note: If you choose to cancel a pending payment to a person who hasn't yet enrolled with Zelle®, there may be a $10 fee. You will be notified if this is the case. 

 

Money sent with Zelle® is typically available to an enrolled recipient within minutes*.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes*. If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct e-mail address or U.S. phone number.

If you’re waiting to receive money, you should check to see if you've received a payment notification via e-mail or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered your correct e-mail address or U.S. mobile number.

Still having trouble? Please call 1-800-242-2265, Monday – Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM.

In order to use Zelle®, the sender and recipient's bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to Activity, choose the payment you want to cancel and then select Cancel This Payment. 

Please note: If you choose to cancel a pending payment to a person who hasn't yet enrolled with Zelle®, there may be a $10 fee. You will be notified if this is the case. 

If the person who you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. That’s why it is important to only send money to people you trust, and always ensure you've used the correct e-mail address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call 1-800-242-2265, Monday – Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM so we can help you.

Yes. They will receive a notification via e-mail or text message.

For your security, we limit the amount of money you can send daily with Zelle. To view your limits, log in to Online Banking or our mobile app and Click Send Money with Zelle®. After selecting Send Money and your desired recipient, select Limits in the upper-righthand corner on the Enter Amount screen. This will show you your current daily and monthly limits.

You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an e-mail address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle® nor Dollar Bank offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

 

We're here to help 1-800-242-2265

Dollar Bank representatives are available Monday - Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM.
E-mail us: customerservice@dollarbank.com

*U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.
**Payment requests to persons not already enrolled with Zelle® must be sent to an e-mail address. 
***Mobile carrier fees may apply.
Zelle®  and the Zelle®  related marks are wholly owned by Early Warning Services, LLC and are used herein under license.