Zelle®

Zelle^® is a fast and easy way for Dollar Bank customers to send money directly between almost any bank account in the U.S., typically within minutes*. With just an email address or U.S. mobile phone number, you can send money from your Dollar Bank account to people you trust with a bank account in the U.S.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Dollar Bank nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected. 

You can send money to friends, family, and others you trust with a bank account in the U.S. Since money is sent directly from your bank account to another person's bank account within minutes*, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number. 

Zelle^® is a great way to send money to family, friends, and people that you are familiar with such as your personal trainer, babysitter or a neighbor*. Since money is sent directly from your bank account to another person's bank account within minutes*, Zelle^® should only be used to send money to friends, family, and others you trust. Neither Dollar Bank nor Zelle^® offers a protection program for any authorized payments made with Zelle^® - for example if you do not receive the item you paid for or the item is not as described or as you expected.

To request money using Zelle^®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle^®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

Keeping your money and information secure is a top priority for Dollar Bank. When you use Zelle^® within Online Banking or our mobile app, your information is protected with the same technology we use to keep your Dollar Bank account safe.

Please contact our customer support team at 1-800-242-2265. Qualifying imposter scams may be eligible for reimbursement.

You can send, request or receive money with Zelle^®. To get started, log in to Online Banking or the Dollar Bank Mobile App and click Send Money with Zelle^®. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving money with Zelle^®.

To send money using Zelle^®, simply add your recipient’s email address or U.S. mobile number, add the amount you’d like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.*

To request money using Zelle^®, choose Request, add the individual's email address or U.S. mobile number from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.**

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®. 

Once a recipient is added to your Zelle^® contact list, you can send or request money from them by selecting the U.S. mobile number or email address listed for the contact.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes*.

If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Dollar Bank
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

 

Zelle® QR code provides peace of mind knowing you can send money to the right person, without typing an email address or mobile number.

To locate your Zelle® QR code, log into the Dollar Bank mobile app, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle®  QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, just share your Zelle® QR code.

To send money, log into the Dollar Bank mobile app, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

No. Dollar Bank does not charge any fees to send or receive money with Zelle^®***. 

Please note: If you choose to cancel a pending payment to a person who hasn't yet enrolled with Zelle^®, there may be a $10 fee. You will be notified if this is the case. 

 

Money sent with Zelle^® is typically available to an enrolled recipient within minutes.

If you send money to someone who isn’t enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes. If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. phone number.

If you’re waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered your correct email address or U.S. mobile number.

Still having trouble? Please call 1-800-242-2265, Monday – Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM.

In order to use Zelle^®, the sender and recipient's bank accounts must be based in the U.S.

Zelle^® payments cannot be reversed. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to Activity, choose the payment you want to cancel and then select Cancel This Payment. 

Please note: If you choose to cancel a pending payment to a person who hasn't yet enrolled with Zelle^®, there may be a $10 fee. You will be notified if this is the case. 

If the person who you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. That’s why it is important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call 1-800-242-2265, Monday – Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM so we can help you.

Yes. They will receive a notification via email or text message.

For your security, we limit the amount of money you can send daily with Zelle^®. To view your limits, log in to Online Banking or our mobile app and Click Send Money with Zelle^®. After selecting Send Money and your desired recipient, select Limits on the Enter Amount screen. This will show you your current daily and monthly limits.

You can find a full list of participating banks and credit unions live with Zelle^® here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

Learn how to link some of the most common P2P options with your Dollar Bank Account.