Mission, Vision and Values

Mission

We are committed to being an inclusive community bank that invests in our customers, empowers our employees, and strengthens our communities. 

Vision

We are an inclusive community bank that is committed to being independent, operating solely for the benefit of our customers, employees, and communities. 

We will invest in our customers' financial well-being by providing comprehensive banking solutions and building long term relationships. Our exceptional customer service will drive our mission, energizing our future customer growth. 

We will empower our employees by providing an inclusive atmosphere that promotes career growth and development. Our success is driven by our exceptional employees, and we intentionally invest in their future through ongoing training and education. We are committed to providing state-of-the-art-technology, resources, and benefits that support our employees and culture. 

We will inspire and strengthen the communities where we live and work by providing needed resources that foster growth and development. We help support our local neighborhoods investing time, talent, and financial resources in businesses, education, and social programs to advance all communities. 

Values

Integrity: We are transparent, respectful, and ethical in all our interactions and work each day to uphold the trust placed in us by our customers, employees, and the communities we serve. 

Empathy: We strive to deliver exceptional experiences by building long-term, positive relationships with our customers, employees, and communities, by listening carefully with self-awareness and understanding. 

Collaboration: We work together to create a collaborative, respectful, and empathetic environment where everyone feels supported and included. We recognize that the success of our organization reflects the dedication and pursuit of excellence of the individuals making up our team. 

Inclusion: We are deeply committed to building on our history and intentionally advancing a culture of respect towards greater inclusion, diversity, and equity for all employees and customers, while supporting the financial well-being and economic development of all people. Every community, every employee, every customer, every person has value at Dollar Bank. 

Community: We will always honor our founding principles of inspiring and investing in our local communities. Through our community and public initiatives, we are intentional in providing support for local businesses, community revitalization, economic development, education, and community outreach. 

Independence: The commitment to operate solely for the benefit of our customers, employees, and communities. Our independence allows us to focus and deliver our mission to invest in our customers, empower our employees and strengthen and support our communities.