Chip Card Technology

Your card has a chip embedded on the front left of the card. Chip cards provide an extra layer of security for debit and credit card purchases. They still have a traditional magnetic strip on the back of the card.

You still have all the same great card benefits you had before, including Zero Liability Protection.*

No. Your debit and credit card number(s) will remain the same. Please note that your expiration date and 3-digit security code will change. Make sure to update this information for any recurring payments as necessary.

Yes. When you receive your new card, activate it using the instructions included. Once it is activated, destroy your old card.

Yes. You need to still sign the back of your card for security purposes.

No. If you are currently an existing Dollar Bank cardholder, you automatically receive a chip card.

No. There are no additional fees to use or have a chip card.

Please call Dollar Bank Customer Service at 1-800-242-2265, Monday – Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM. 

Insert the chip end of your card, facing up, into the card reader. Follow the prompts on the screen and make sure to remove your card when prompted once the transaction is complete. You may be asked to sign or enter your PIN to authorize and complete the transaction.

Chip & Signature and Chip & PIN refer to how a chip card purchase is authorized – by providing your signature or by entering your PIN. Dollar Bank uses Chip & Signature.

Yes. If a merchant does not have a chip-enabled card reader, you can still make purchases using your card’s traditional magnetic strip.

Chip card technology is different from contactless payment technology. You can use your Dollar Bank personal or business Debit or Credit Mastercard^® with chip card technology for Google Pay^TM, Apple Pay^® and Samsung Pay payments.

When using your chip card at an ATM, you may be directed to insert your card a second time into the ATM, or the ATM may retain the card for the entire transaction (Dollar Bank ATMs retain your card for the entire transaction).

You can make purchases online or over the phone in the same way you did with your old card. Make sure you are on a secure site when making a purchase online.

Yes, you can use your chip card when traveling abroad in the same way you will in the United States. Chip card technology is widely used around the world.

Each time your chip card is used at a chip-enabled card reader, the embedded chip generates a unique transaction code to complete the purchase. This makes the card information more difficult to copy.

Each time your chip card is used at a chip-enabled card reader, the embedded chip generates a unique transaction code to complete the purchase. This makes the card information more difficult to copy.

No. While chip cards provide an enhanced layer of protection, criminals are constantly searching for new ways to commit identity theft. Dollar Bank will continue to monitor your cards for fraudulent activity and as mentioned, with your chip card you still have Zero Liability Fraud Protection.* If you notice any suspicious activity on your account or your card is lost or stolen, contact us immediately.