Important COVID-19 Updates

We're here to help: All offices
open in OH, PA and VA

The safety of our customers, employees and community is our top
priority. Please see below for resources to assist you during this time.

COVID Updates
On Wednesday, March 17, 2021, Dollar Bank customers began receiving the government stimulus payments being sent to individuals and families. 

For additional information, please visit the IRS websites linked below. 

Economic Impact Payments: https://www.irs.gov/coronavirus/economic-impact-payments
 
3/12/21 press release: https://www.irs.gov/newsroom/irs-begins-delivering-third-round-of-economic-impact-payments-to-americans
 
Get My Payment tool: https://www.irs.gov/coronavirus/get-my-payment
 
Get My Payment Frequently Asked Questions: https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions

We will provide additional updates as they become available. 

When looking at your Dollar Bank account activity, you will see this deposit as DIR IRA TREAS. To view your account activity online, sign up for Online Banking here

Protect yourself. Scams related to stimulus payments are increasing. 
All Dollar Bank offices are open during normal operating hours.

Please note the following:
 
  • Appointments are encouraged but not required (appointments can be made online at www.dollar.bank/appointment or by calling your local branch).
  • In alignment with updated guidance from the CDC, Dollar Bank strongly recommends that wearing a mask indoors in public settings is advisable.
  • Please maintain 6 feet between you and other individuals both inside the branch and at the ATM.
For your protection, we have provided additional resources to increase safety within our branches by installing protective barriers at all teller lines, frequently cleaning and disinfecting our branches, ATMs and high-touch areas following guidelines recommended by the Centers for Disease Control (CDC) and World Health Organization (WHO).

Headed to our drive-thru? These 6 tips will have you on your way quickly.
 
  1. Send ID in along with your transaction(s).
  2. Make sure checks are signed/endorsed when sending them.
  3. Do not put rolled coins in the tubes.
  4. Let us know if you want your cash a certain way by telling us or writing it on the slip.
  5. Let us know about all of the transactions you need to do so that we can do them efficiently.
  6. If you include your bank card or ID, it's ok if you don't know your full account number to write on the slip.
Many Dollar Bank customers are financially impacted by the COVID-19 pandemic. We want to reassure you that we are here to provide needed relief for those customers who require financial assistance during this time.

If you have been impacted, you may be eligible for waived penalties, fee waivers, extensions, adjustments and payment forbearance. If you need assistance, please contact us using the options below.

We apologize that due to high call volumes, you may experience longer wait times.  You can e-mail the appropriate department below and to help expedite your request, please include a brief summary of the change in your financial situation such as unemployment, reduced work hours or missing work due to illness along with your phone number.


Existing mortgage, home equity loans and lines of credit assistance:
Please click here to submit a request to have a representative contact you regarding your existing mortgage or home equity loan or line.

Personal unsecured, auto, boat and RV loan assistance:
1-800-346-2420 or consumeroperations@dollarbank.com
Monday through Saturday, 8:30 AM - 4:30 PM EST

Credit card assistance:
1-800-346-2420 or consumeroperations@dollarbank.com

Monday through Saturday, 8:30 AM - 4:30 PM EST

Student loan assistance:
1-888-966-9268 or Care@lendkey.com
Monday through Friday, 9:00 AM - 8:00 PM EST

Checking and deposit account assistance:
1-800-242-2265 or customerservice@dollarbank.com
Monday through Friday, 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM EST

General customer service assistance:
1-800-242-1616 or customerservice@dollarbank.com
Monday through Friday, 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM EST


Customers are encouraged to utilize Online Banking at www.dollar.bank and the Dollar Bank Mobile App, where you can check balances, transfer funds, deposit checks and make payments anytime from anywhere. If you need assistance with Online Banking, please call 1-800-242-1616 Monday through Friday, 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 3:00 PM EST.

Homeowner Assistance Fund:

The Homeowner Assistance Fund (HAF) is a government program available for those who need extra assistance with mortgage payments and other housing-related expenses due to COVID-19. To find help, go to the HAF website and select your state from the map or drop-down list. 

We are focused on assisting customers and businesses in our communities impacted by the coronavirus pandemic. It’s our goal to deliver resources and information to help navigate what’s happening now and prepare for what’s next, including PPP Loans and PPP Loan Forgiveness. We will continue to update this site to keep you informed of regular program updates, new information and how we can assist.

View resources for businesses >>

12-22-20

As scams related to current events including stimulus payments and COVID-19 vaccines are increasing, please continue to be alert. The articles below from American Bankers Association and Tech Times provide more details.
 
https://www.aba.com/advocacy/community-programs/consumer-resources/protect-your-money/money-mules
 
https://www.techtimes.com/articles/255273/20201221/fbi-warns-of-scams-seeking-downpayments-for-alleged-covid-vaccine-through-ads-emails-and-more.htm
 

8-14-20

Alert: Small Businesses Targeted Through Spoofed SBA COVID-19 Loan Relief Web page
Please review Alert (AA20-225A) on the Department of Homeland Security website.


4-10-20 

It is unfortunate that scammers take advantage of individuals, especially during this challenging time. Dollar Bank is committed to serving you as we navigate this unique time together, and we want to inform you of potential scams to look out for to prevent you from becoming a victim.

IMPORTANT: It is important that you DO NOT provide personal or financial information (i.e. Social Security Numbers, card numbers, expiration dates, Online Banking usernames and passwords) in response to e-mails, calls or text messages even if they appear to come from trusted sources. Scammers can “spoof” telephone numbers and e-mail addresses to make them appear as though they are coming from your bank or a government agency.

The following questions may indicate that you are being targeted as part of a scam:

Have you been contacted by someone alleging to be from the IRS or FBI stating you must confirm information in order to receive your “stimulus payment”? If so, DON’T RESPOND.

Have you been contacted by someone alleging to be your bank, informing you that your “stimulus payment” has been received but you need to verify information or sign in to online banking from a link they provided? If so, DON’T RESPOND.

Have you been sent a check and instructed to send money elsewhere (i.e. purchase gift cards, send money transfers, etc.) after depositing the check? If so, DON’T RESPOND.

Have you been contacted by someone who has information about you (i.e. your Social Security Number, birthday, address, debit card number, etc.) and is asking you to provide additional information? If so, DON’T RESPOND.

Have you been contacted by someone claiming they can get your “stimulus payment” faster and asking for personal or financial information? If so, DON’T RESPOND.

Scams come in many forms and are up to the imagination of the scammer. The good news is that the foundation of the scam never changes… the fraudster will always want you to provide personal or financial information to them, so DON’T RESPOND.

Remember, Dollar Bank will never ask for this information unless you contact us in person or by phone requesting a banking transaction (for example, new account opening request, loan application, transaction between two accounts, etc.).

If you believe your accounts at Dollar Bank have been improperly accessed, please call us immediately at 1-800-242-1616, Monday – Friday from 8:00 AM to 8:00 PM and Saturday from 9:00 AM to 3:00 PM.

More information on scams and how to protect yourself is available at www.Dollar.Bank/Security.

3-19-20 Update

Scam artists and hackers are always looking for situations to take advantage of individuals, including heightened concern around COVID-19.  It is important to always use caution with unsolicited communications, particularly now.

•  Remember it is important that you DO NOT provide personal or financial information (i.e. social security numbers, card numbers, expiration dates, Online Banking usernames and passwords) in response to e-mails, calls, or text messages. Fraudsters can “spoof” telephone numbers and e-mail addresses to make them appear as though they are coming from trusted sources, such as banks or government agencies.

•  Dollar Bank will never ask for this information unless you contact us in person or by phone requesting a banking transaction (for example, new account opening request, loan application, transaction between two accounts, etc.). 

•  You may receive calls, texts or e-mails soliciting money for a variety of fake opportunities (e.g. charities, selling bogus products, etc.) and presenting links that appear to be real but take you to a fraudulent website. Tips on staying safe and a list of current scams are available from the Federal Trade Commission at www.ftc.gov.

If you believe that your accounts at Dollar Bank have been improperly accessed, please call us immediately at 1-800-242-1616, Monday - Friday 8:00 AM to 8:00 PM and Saturday 9:00 AM to 3:00 PM.

Additional security related information is available at www.Dollar.Bank/Security.

Manage your account
anytime, anywhere

Customers are encouraged to use Online Banking and the Dollar Bank Mobile App, where you can check balances, transfer funds, deposit checks and make payments anytime from anywhere.

Go to Online Banking

We're here to help

If you prefer to speak with a Dollar Bank representative over the phone, you can call your local office or contact our Customer Service Department at 1-800-242-1616, Monday-Friday from 8:00 AM – 8:00 PM and Saturday from 9:00 AM – 3:00 PM.