Financial Hardship Assistance
Contact us if you are experiencing financial hardship.
If you are struggling to make payments on a Dollar Bank account, contact us as soon as possible. The sooner we know about a potential problem, the better we can assist you. Continue to make payments, if you are able to do so, until your financial situation is reviewed and qualifying programs are determined.
Refer to the contact information below for your type of Dollar Bank account:
Mortgage
Home Equity Loans & Lines of Credit (1st lien)
1-800-350-1787
homeloanassistance@dollarbank.com
Home Equity Loans & Lines of Credit (2nd lien)
Credit Cards
Personal Loans & Lines of Credit
Auto/RV/Boat Loans
1- 800-346-2420
Student Loan Refinance Program
in partnership with LendKey
1-800-810-1282
Private Banking
Contact your Lending Officer
Ohio: 216-736-8946
Pennsylvania: 412-261-8482
Virginia: 757-451-4014
Business Banking
Contact your Lending Officer
Ohio: 216-736-8998
Pennsylvania: 412-261-8130
Virginia: 757-222-5070
It is important to maintain contact with us during this time.
Our ability to assist you is dependent upon your communication, information accuracy and timeliness.
