Important Information for Standard Bank Business Customers

Debit Card: Your Standard Bank Visa business debit card can be used until the end of the day January 22, 2023. Please be sure to destroy your Standard Bank card after this date. You will receive your Dollar Bank business debit Mastercard by January 13, 2023. You may call to activate your new card as soon as you receive it and begin using it on January 23, 2023.

To activate your card: 

1. Call 1-877-494-4499 to activate your new card.
2. You will need your 16-digit card number and 3-digit security code on the back of the card. For a business debit card, you will need your activation code. This code was sent to you separately along with your 4-digit PIN.

You will receive a letter for each checking account with Dollar Bank debit Mastercard access that will include your 4-digit card PIN. Your PIN can be used when making point-of-sale (POS) purchases or at any ATM. After January 23, 2023, you can choose a new PIN by visiting any Dollar Bank ATM or calling 1-800-242-2265.

Checks: You may continue to use checks you have from Standard Bank. The next time you order checks, you will see a new design with the Dollar Bank logo. If your business checking account number changed, you will need new checks and additional information should have been provided. When you are ready to order new checks, visit your local office, call 800-328-0304 or visit deluxe.com. Deluxe^® is the check provider for Dollar Bank.

Only business accounts enrolled in Standard Bank Business Online Banking will be automatically enrolled in Dollar Bank Business Online Banking. If you have business accounts that are not enrolled in Standard Bank Business Online Banking, you must enroll prior to January 19, 2023 if you wish to have access to Dollar Bank Business Online Banking as of January 23, 2023.

A few days prior to January 23, 2023, each individual user will receive two e-mail notifications from Dollar Bank providing the Company ID and their User ID, and then separately their Temporary Password. After logging in you will be prompted to create a new password.

For questions and detailed information reference Dollar Bank’s Business Online Banking Support page. There you will find many more user guides and videos to help with everything you need to know about Business Online and Mobile Banking.

Business Online Banking users will also receive e-mails with important conversion updates. If you do not receive any e-mails by January 6, 2023, please contact our Treasury Management Customer Service Center at 1-855-282-3888.

As of January 20, 2023, the ability to advance from your business line of credit via Standard Bank Online Banking and telephone banking will be disabled. All customers with a business line of credit will be required to open a Dollar Bank business checking account. Advances from your business line of credit will be directly deposited into that Dollar Bank business checking account. Please contact your Standard Bank Relationship Manager to start the process.

Beginning January 23, 2023, you will have full access to all Dollar Bank locations and Dollar Bank’s Customer Care Center. Find a location or ATM near you. Have a specific question and want to talk to a Dollar Bank representative? Please visit our Contact page for phone numbers and directions.

We are committed to creating a smooth transition to Dollar Bank; therefore, we will waive fees related to product monthly service charges and monthly statement fees through April 30, 2023.