Important Information for Standard Bank Business Customers

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Welcome!

We are excited to welcome all Standard Bank customers to Dollar Bank! 

Below are resources to help make the transition as smooth as possible for you and your business.

Business Online and Mobile Banking

Learn more about Business Online Banking and Mobile Banking through our helpful user guides and videos. 

View these step-by-step tutorials; including ACH, Bill Pay, Fraud Control, Transfers and more. 


Get Started

Our Welcome Guides details all changes and details about becoming a business customer of Dollar Bank; however, here is our list of the top things to know on your first day as a Dollar Bank customer.

Business Top Quick Start Tips
Debit Card: Your Standard Bank Visa business debit card can be used until the end of the day January 22, 2023. Please be sure to destroy your Standard Bank card after this date. You will receive your Dollar Bank business debit Mastercard by January 13, 2023. You may call to activate your new card as soon as you receive it and begin using it on January 23, 2023.

To activate your card: 
  1. Call 1-877-494-4499 to activate your new card.
  2. You will need your 16-digit card number and 3-digit security code on the back of the card. For a business debit card, you will need your activation code. This code was sent to you separately along with your 4-digit PIN.
You will receive a letter for each checking account with Dollar Bank debit Mastercard access that will include your 4-digit card PIN. Your PIN can be used when making point-of-sale (POS) purchases or at any ATM. After January 23, 2023, you can choose a new PIN by visiting any Dollar Bank ATM or calling 1-800-242-2265.

Checks: You may continue to use checks you have from Standard Bank. The next time you order checks, you will see a new design with the Dollar Bank logo. If your business checking account number changed, you will need new checks and additional information should have been provided. When you are ready to order new checks, visit your local office, call 800-328-0304 or visit deluxe.com. Deluxe® is the check provider for Dollar Bank.
Only business accounts enrolled in Standard Bank Business Online Banking will be automatically enrolled in Dollar Bank Business Online Banking. If you have business accounts that are not enrolled in Standard Bank Business Online Banking, you must enroll prior to January 19, 2023 if you wish to have access to Dollar Bank Business Online Banking as of January 23, 2023.

A few days prior to January 23, 2023, each individual user will receive two e-mail notifications from Dollar Bank providing the Company ID and their User ID, and then separately their Temporary Password. After logging in you will be prompted to create a new password.

For questions and detailed information reference Dollar Bank’s Business Online Banking Support page. There you will find many more user guides and videos to help with everything you need to know about Business Online and Mobile Banking.

Business Online Banking users will also receive e-mails with important conversion updates. If you do not receive any e-mails by January 6, 2023, please contact our Treasury Management Customer Service Center at 1-855-282-3888.
As of January 20, 2023, the ability to advance from your business line of credit via Standard Bank Online Banking and telephone banking will be disabled. All customers with a business line of credit will be required to open a Dollar Bank business checking account. Advances from your business line of credit will be directly deposited into that Dollar Bank business checking account. Please contact your Standard Bank Relationship Manager to start the process.

ATM: You can use the Dollar Bank, Allpoint®, and Freedom ATM Alliance® ATM networks for surcharge-free access at over 55,000 ATMs worldwide with your Dollar Bank debit Mastercard or ATM card (surcharges from other banks not in those networks may apply). Find a surcharge-free ATM near you.

Please note, “surcharge-free” means the owner of the ATM does not charge a fee. Certain Dollar Bank accounts may be subject to activity fees for non-Dollar Bank ATMs.<

PTM: Many Dollar Bank drive-thru lanes feature Personal Teller Machines (PTMs), creating extended banking hours with a live teller, Monday through Saturday, 8:00 AM – 8:00 PM. PTMs also offer all the features of a Smart ATM, 24 hours a day, where you can make withdrawals, transfers, deposits, and balance inquiries. You’ll notice that not only is there no need for a deposit envelope, but the machine will total the amount of your transaction and print copies of deposited checks on your receipt.

Beginning January 23, 2023, you will have full access to all Dollar Bank locations and Dollar Bank’s Customer Care Center. Find a location or ATM near you. Have a specific question and want to talk to a Dollar Bank representative? Please visit our Contact page for phone numbers and directions.
We are committed to creating a smooth transition to Dollar Bank; therefore, we will waive fees related to product monthly service charges and monthly statement fees through April 30, 2023.

QuickBooks users

Once your company begins using Dollar Bank accounts in Business Online Banking, you will need to modify your QuickBooks settings to ensure the smooth transition of your data. Our QuickBooks User Guide is full of helpful information and provides step-by-step instructions.

Questions?

If you have any questions, please talk with our Treasury Management Customer Service Center at 1-855-282-3888. Representatives are available Monday through Friday from 8:30 AM - 5:00 PM. 

Mastercard is a registered trademark of Mastercard International Incorporated. 
Visa is a registered trademark of Visa International Service Association.
Allpoint is a registered trademark of ATM National, LLC.