Important Hurricane Ian Resources

The safety and well-being of our customers is our primary concern. We are here to assist you in navigating the impacts of Hurricane Ian. 

If you have been impacted by Hurricane Ian, we encourage you to contact federal, state and local governmental offices to explore recovery assistance programs that may be offered. 

If you have property damage, please reach out to your insurance carrier as soon as possible. This will start the property claim process and begin an evaluation of the damage to your property. After you start the claims process, call our Customer Relations Department at 1-800-242-2265, Monday - Friday from 8:30 AM - 5:00 PM EST, or e-mail us at so that we may guide you through the process. 

Once an assessment has been completed by your insurance carrier, a claim check/draft made payable to you and possibly Dollar Bank, FSB or Dollar Bank Servicing Center may be issued. If applicable, the check will need to be sent to the below address for processing and fund distribution: 

Dollar Bank Servicing Center
P.O. Box 8469
Canton, Ohio 44702 
ATTN: Escrow Department 

If your insurance company provides you a copy of the claim detail, please include this with your check. 

If you are or think you will experience financial difficulty, please contact our Home Loan Assistance Department at 1-800-350-1787 or e-mail Our team is here to assist you with available financial assistance options. 

If you have been temporarily displaced, please make sure to let us know how to contact you.